CV

Career History

WIZ 2023 - Current

Technical Account Manager

Act as a trusted advisor to customers, providing technical support and helping them leverage Wiz solutions to achieve their business goals.
Troubleshoot and resolve customer issues related to Wiz products, ensuring timely and effective solutions.
Respond to and solve Support Tickets raised by my assigned customers within SLA's and according to SOP's.
Collaborate with internal teams to align technical support with customer needs and business strategies.
Be proactive in identifying potential technical challenges and offering solutions that improve system performance.
Organize and prioritize support requests efficiently to manage multiple customer issues.
Monitor product usage and trends, providing technical recommendations to mitigate risks and enhance customer experience.
Assist with customer onboarding, ensuring smooth integration and effective use of Wiz products.
Participate in the renewal process by addressing technical concerns and demonstrating the value of Wiz solutions.

ESO 2022-2023

Responsible for 4 teams across Incident Response and Threat Detection, Vulnerability management, Security Training & Awareness and security operations across a suite of 5 recent acquisitions.
Results Driven delivering and executing a comprehensive cybersecurity strategy to successfully obtain Cyber Insurance and align with business objectives and risk appetite.
Strong knowledge of industry standards, best practices and regulatory compliance.
Deep understanding of cyber threats, vulnerabilities and risk management.
Developed and implemented incident response plans, ensuring swift and effective response to security incidents and breaches.
Building Brand awareness with various Podcasts, Conferences, Talks, Media Articles etc as an ambassador for CyberSecurity industry in Healthcare.
Collaborated with cross-functional teams to integrate security controls into the development lifecycle of applications and systems.
Established and maintained strong relationships with executive stakeholders, providing strategic guidance and reporting on cybersecurity initiative and investments.
Responsible for the implementation and management of 24/7 SIEM, endpoint protection and network security solutions.

Hashicorp - 2001-2022

Accomplished Solutions Architect with a proven track record of delivering exceptional technical solutions to Fortune 500 Companies through designing enterprise level cloud migration and cloud optimisation.
Extensive knowledge of hashicorp products to include Packer, Terraform and Vault, core to driving digital transformation and optmizing IT Infrastructure.
In-depth knowledge of industry best practice, emerging technologies, trends, Compliance and Regulatory standards.
Conducted architectural assessments and provided recommendations for optimising clients' IT infrastructure and applications.
Excellent communication skills, demonstrated in effective collaborating cross functionally with ELT, SLT and all levels of stakeholders to include sales, engineering and product management to ensure tailored solutions for customer success.
Lead on Customer clinics for technical guidance and support to clients throughout the implementation and productionising phases.
Acted as a trusted advisor to hashicorp clients, maintaining strong relationships and ensuring customer satisfaction in guidance across technical, people and processes.

Allstate 2020-2021

As a Lead IAM Vault DevOps engineer, I am the SME for Vault Security technology, Vault policy and integrating Vault with applications.
I provide consultation to app teams and develop automation to enable and configure new secrets engines and policies. My focus is on deployment, integration, and automation of HashiCorp Vault, and to design and build cloud security solutions that support secure, scalable, and reliable cloud infrastructure environments.
Analyse and report on system security vulnerabilities and associated threats.
Provide automation solutions and documentation to support on-boarding to Vault Features across the Enterprise.

Allstate 2018- 2020

3 years + experience of Operational System Management and Monitoring responsibilities within DevOps team for all Platform Cloud Infrastructure, using Prometheus, Cloudwatch, Telegraf, Grafana, Splunk for monitoring and PagerDuty for alerting.
Tech Lead responsibilities for delivering Operationalized ELK stack from Proof of Concept to Production Ready for Data Flow Analysis from Kafka Topics to Logstash Server, Parsing Topic Indices to AWS Elasticsearch Storage and Front-End Kibana Access. Deployed AWS AMI using Terraform and Configuration using Ansible Roles within Jenkins Pipeline.

Allstate 2015-2018

Analysis of Big Data to provide insight for strategic business decisions, whilst ensuring quality and consistent processes for new Big Data Technologies.
Designing and building programs to produce amalgamated datasets from disparate sources, including building relationships with third party data supply chains.
Producing accurate data summary reports, presentations & visualisations to explain analysis to a broad audience to enhance business decisions in line with strategic drivers and identified business needs.
Provide regular data extract reports, in a variety of formats for a variety of audiences.

Allstate, 2015

Development, design and review of test plans and test cases in line with full SDLC.
Generate QC software testing documents/reports in line with testing schedules, test plans and requirements.
Manage and validate Quality Control’s functional testing and data validations for consistency and accuracy, ensuring the project is working as designed to meet customer requirements.
Raising User Error discrepancies, communicating through clarification requests through to resolution stage (migrating upstream where Change Requests have been required, and approved.)
Participate in peer review of test results and following standard operational procedures ensuring all documentation is signed off as required, prior to deployment.

NICTU Belfast, 2012-2014

Proposed and Developed Business Case & Plan to link clinical record systems for Trails across all regional Trail Centres.
Manage Project Initiation to Post Project Evaluation within timeline budgets.
Analysing Data Management Functional requirements from Broader Customer Requirements.
Create Database Design Interfaces to inform build and unit testing for developers.
Develop test plans, design reviews, encoding of attributes, variables, error handling procedures in accordance to project specifications.
Build and Maintain key stakeholder relationships with Clinical Leads, Lab team, Statisticians, Clinical Nursing Staff and Ethical monitoring teams.
Adhere to client confidentiality, data security, privacy codes & ethical codes at all times acting with integrity.

Belfast Trust, 2010-2012

Responsible for a range of finance project management tools such as Prospect CRM, Xperience Opera, Sage, Quickbooks, Infermed Macro, SPSS, Pegasus XRL, SQL data querying and data mining .

Overhauled and implemented new financial systems and processes freeing up 2 staff positions in the processing department.
Implemented Employee Management Programme including training, supervising and staff management, linked to performance indicators and criteria for performance management.
Liaised with third party software supplier to create automated CRM reports, customising database to link customer database to payroll and accounts Opera Systems through Pegasus XRL reporting systems.